Account Manager
Overview
Responsible for general account management, client retention, customer servicing, and providing industry specific outreach related technical support including providing guidance to clients in terms of engagement, outreach, and stakeholder development recommendations. Responsible to assist in growing the book of business in the areas they support.
Job Summary
Seeking a motivated professional who wants to use their talents to create a positive difference throughout Los Angeles County and beyond. In this role, you will manage, plan, organize, and coordinate community engagement initiatives, programs, and events with our customers. Our customers span industries and policy issues such as transportation, health care, social equity, restorative justice, housing and homelessness, education, economic development, and more. If you are dedicated to customer service, the community, and project management, and are looking for a fulfilling and rewarding experience, then is the right fit for you.
We are a results-driven, 360-degree comprehensive community engagement strategy, public outreach, stakeholder development, and special events firm that helps its partners achieve and maximize strategic development goals while bringing added value and community assets back to them. We have deep ties at the federal, state, and local levels of government, and are well-connected to community-based organizations (CBOs) across the country.
Essential Job Functions
- Manage customer expectations and project communications across multiple stakeholders and multiple projects within a given account
- Provide proactive day-to-day client service by anticipating client needs and responding to client questions and issues in a timely manner
- Plan, organize, coordinate, track, and support the company’s community outreach and public engagement efforts from initial planning phases through completion
- Outreach, engage and enhance relationships with targeted communities
- Establish, build, and maintain relationships and oversee meetings with elected officials, government agencies, CBOs, and other community stakeholders
- Present and speak at various community meetings and events as needed
- Plan, write, and edit material for advertisements, news releases, internal communications, promotional events, and other public information
- Available to work evening hours and weekend events as needed
Knowledge, Skills & Abilities
- 3 years + of account management and project management experience
- Background in community engagement and event production experience
- Must be able to competently use Microsoft Office (Excel, Outlook, Word, PowerPoint), Adobe Acrobat, and have a quick-to-learn acumen for other software platforms
- Ability to think critically and identify opportunities, challenges, needs, and prioritization of work/time management to meet mandatory deadlines of projects and the company
- Possess the skills and initiative to drive projects forward with little-to-no supervision
- Ability to communicate extremely well, both verbally and in writing
- Must have strong attention to detail, organizational, and administrative skills
- Ability to analyze and evaluate complex situations, find gaps, and recommend and implement effective solutions
- Must be able to competently use Microsoft Office (Excel, Outlook, Word, PowerPoint), Adobe Acrobat, and have a quick-to-learn acumen for other software platforms
- Ability to work mostly from home, but able to drive to meetings throughout Southern California as needed. Rare but potential travel out-of-state.
- Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations
- BS/BA degree
Pay Range: $75k and up – Pay is commensurate on skills & experience
Work Schedule: Hybrid-Work from home and an in the office
Position will be required to come into the Pasadena area office 3 days per week
Qualified candidates submit your resume today!
